Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For My Fur Buddy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://formyfurbuddy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I needed a brush to wash three dogs. The shampoo diluted with water and poured into the brush, shaking it. Foamed well🙂Not enough a little stiffness, very soft brush. An interesting way to wash dogs🙃In the brush in the center of a small hole, through which the shampoo is wiped to the surface of the brush. I specially diluted the shampoo with water that would quickly flow to the puppy and dog. The brush easily bends in the hand, the teeth are very soft and will not harm the skin. Tried washing his hand, that would check, does not hurt, very gently wash.
This has been an amazing time saver for my dog that just doesn't like water. We have to use medicated shampoo for her sensitive skin twice a week and plenty of it so this has come in handy. She loves the massage and does help with the ridiculous amount of shedding for how short her fur is.
I love it, I haven't tried it yet, but it's just like in the picture, a good product to bathe your pet, it's but it works great. The shipment was made very fast just a week to chile. I recommend the seller, that responsible and the product is what it is supposed to be. I love it! I 'd really still be shopping with him. Thank you very much
Hi there! I've already tried this "sponge" with my dogs and it goes super well. I have a labrador I have trouble getting to my skin with and with this shampoo, it's super easy. I wish I'd seen it before so I could bathe it well for a while. Also, my York is doing well, I've even softened it up and it has no tangling. My pitbull loved it because as long as I soap her, I massage her soft. Don't miss the chance to buy it. We love it.
Very good product makes you save on the shampoo and my dog happy with the massages and the bathroom is super clean until you took the nap of how relaxed I stay, I am very happy with your function I asked for two and I am surprised at how good it is.! I recommend it
The product is exact to the description, bristles are very soft and is very comfortable to use, I do the shampoo by diluting it a little with water and that's much better because the outlet holes are not stuck.
The thing is cool, it came quickly. But it is suitable for washing smooth-haired or short-haired breeds of dogs. When filling the shampoo, pour a little water into it, so it will be better to foam
The brush is very soft to the touch. The only drawback I notice is that the dispenser is more for shampoo with thick consistency, as one with more liquid consistency drips, but the drawback is resolved by placing the shampoo to be used at that time directly on the bristles of the brush.
I got this yesterday and I bathed my dog, it is so soft and u don’t waste shampoo, it goes on your dog instead of in the tub, he loved it because it got every nook and cranny and was like a massage, very happy with it and it will get a lot of use, ty
Cool brush, washed the dog, convenient, poured shampoo into the cheek and you can, and the brush serves slowly shampoo. I liked the dog)
Cool brush, washed the dog, convenient, poured shampoo into the cheek and you can, and the brush serves slowly shampoo. My dog likes it!
Excellent silicone brush! I think that it is suitable for washing people, not just pets. Naturally, everyone should have a brush. Neat. Conveniently lies in the hand.
The brush feels nice, but not as easy to hold. Also the soap inside the product can not be very thick, had a hard time getting through. But after it was watered down, it was better.
The brush came very quickly, was packed in a soft pouch. The bristles are soft, do not pull the wool, the shampoo penetrates well, comfortably lies in the hand. The tails are satisfied :)
My dog loved it, we already used it and he enjoyed his bath. It's good material, soft, works very well. I recommend it! I'll order another one.
I liked it very much it is the same as in the photo it is soft and very practical arrived earlier than expected I recommend this product
The lid is not closing, the cap is loose and it cannot be used because the shampoo is spilling out of it.
Arrived very fast! The material is silicone rubber very good, just thought very small fit bit shampoo
My dog loved it, we already used it and he enjoyed his bath. It's good material, soft, works very well. I recommend it! I'll order another one.
It's exactly the same as the description, it looks good material and tough, it just needs to prove it.
It came quickly, soft to the touch, in the case did not check but I think the thing is excellent
I love it, not tried yet but I have a good feeling about this. Thank you :)
Very cool brush for animals with a compartment for shampoos. Recommend
It's great it's super soft and molded in the hand, I recommend
This is super soft and the digs are going to love it at bath time